Privacy Policy

SureClaim is a brand of SureServe Techsoft Private Limited. Kindly continue using this website if you agree to this Privacy Policy and the terms and conditions mentioned. By using this website while navigating its various pages and/or registering yourself as a user on www.sureclaim.in, you authorize us to collect information which may or may not help in your identification. You also authorize us to contact you through calls, emails and SMS and offer our services to you. Even if you have registered yourself under Do Not Disturb (DND) or Do Not Contact (DNC) registry, you still authorize us to contact you till 30 days from the date you share your contact details. This Privacy Policy provides details on how SureClaim treats the information which can be used to identify a user when he or she navigates through SureClaim’s website or when they purchase and/or use Service’s services. However, the Privacy Policy is limited to SureClaim website and does not apply to other websites or practices of other companies which are not directly controlled by SureClaim. SureClaim may receive personally identifiable information regarding the users like their names, place of residence, email and phone numbers, birth date, government and employer provided ID cards, health records, hospitalization history, insurance information, insurance claim information and billing information. Once this information is shared with SureClaim, the user is not anonymous to us. When you share your mobile number and email ID with SureClaim or any of its associates, you authorize us to send email and SMS alerts to you regarding your service and claim status or other informational messages from us.

Use of Information

SureClaim uses the information collected from the users for its internal processing only and does not indulge in selling or renting out user information to any other party other than specified in this Privacy Policy.

In the event that SureClaim is acquired or merged with another business entity (“Concerned Party”), SureClaim may share or transfer personally identifiable information of its users to the Concerned Party.

Financial Information

To buy services from SureClaim, user may be required to pay using credit or debit cards or netbanking details. SureClaim will collect such financial information from the user for the sole purpose of billing and payment processes, requiring transfer of this information to third party websites/platforms, not directly in control of SureClaim, to complete the billing process. Such transactions take place over secure connections with payment gateways which involve encryption of data, thus ensuring best possible care of data security. SureClaim does not retain any of this financial information of user, including credit/debit card and netbanking details, in its records.

Data Protection

SureClaim will take reasonable efforts to implement security and other precautions for data protection and its high availability.

Changes in Privacy Policy

SureClaim may update this Privacy Policy from time to time to keep up with the prevalent standards. Therefore, at its discretion SureClaim may amend this Privacy Policy partially or substantially to inform you regarding how we collect, use and protect user information. This will be notified to our users by updates on this Privacy Policy page.

Disclaimer

Sureserve Techsoft Pvt Ltd, owners of ‘SureClaim’ brand, would like to inform the visitors to this website that we are in the business of assisting health insurance customers prepare and submit their hospitalization reimbursement claims. SureClaim does not guarantee approval of any insurance claim managed by it as that is the sole discretion of the concerned insurance company or Third Party Administrator (TPA). SureClaim or any of its employees will not be liable or accountable for rejection of any insurance claim managed by it. SureClaim’s customers will be solely responsible for the medical records, billing, identification information and bank details furnished in the reimbursement claims and of the results of their reimbursement claim. We will not be liable for any loss to the customer owing to rejection of the reimbursement claim or because of the misinterpretation of insurance policy eligibility by our customers.

We use cookies and other technologies to capture and retain certain type of information from your interactions and visits on our website. The cookies enable us to identify which information on our website is most suitable for your use. You are, however, free to configure your web browser to enable or disable cookies. You may also delete the cookies from your web browser from time to time. Accordingly, this will impact our ability to tailor our content for your use and thereby influence your experience with our website. We therefore recommend that you may kindly enable cookies.